Features
Every feature designed to make voice feedback effortless, intelligent, and scalable.
Calling Engine
Enterprise-grade telephony built for scale.
Automated Outbound Calling
Twilio-powered bulk dialing with configurable concurrency and rate limiting.
Campaign Scheduling
Set start/end dates, daily time windows, and timezone-aware calling hours.
Bulk Campaign Management
Upload hundreds of phone numbers, track each target's status in real time.
Call Recording
Every call is recorded and playable directly from your dashboard.
Cooldown & Rate Limiting
Configurable delays between calls to respect your customers' time.
Voicemail Detection
Automatically detects answering machines and IVR systems.
AI Conversation
Intelligent, natural Arabic dialogue.
Natural Arabic Speech
MSA output with understanding of Gulf, Saudi, Levantine, and Egyptian dialects.
AI Question Wording
Nasma rephrases your questions in natural spoken Arabic while preserving meaning.
Smart Answer Classification
LLM-based interpretation of yes/no, rating, choice, and open-text answers.
Intelligent Retry Logic
2 retries per question with progressive rephrasing before marking as undetermined.
Silence Handling
Escalating prompts at 4s, 8s, and 15s with automatic graceful call end.
Busy Caller Detection
Recognizes busy signals and offers to callback at the caller's preferred time.
Callback Scheduling
Logs preferred callback times and exits gracefully when callers are busy.
Do-Not-Call Compliance
Immediate termination and list removal when customers opt out.
Bad Behavior Handling
Detects rudeness or abuse and ends calls professionally.
Prompt Injection Protection
Campaign questions are sanitized against prompt manipulation attempts.
Voice & Audio
Crystal-clear Arabic speech synthesis.
Multiple Voice Options
Choose from ElevenLabs native Arabic voices or Twilio voices with live preview.
Voice Pre-synthesis
Prompts are pre-synthesized for instant first-call performance.
Real-Time Streaming
Low-latency audio exchange via Twilio Media Streams and WebSocket.
Dual Call Modes
Survey mode (structured Q&A) or Stream mode (fully live recognition).
Speech Recognition
Dialect-aware Arabic transcription.
Multiple STT Providers
OpenAI Whisper or Deepgram Nova-3 with ar-SA dialect verification.
Voice Activity Detection
Custom energy-based VAD with configurable barge-in thresholds.
Dialect-Aware Recognition
Tuned for Saudi Arabic with keyword boosting for common expressions.
Dashboard & Analytics
Real-time insights at your fingertips.
Campaign Dashboard
Create, edit, view, and manage all your campaigns from one place.
Call Records
Filterable list with status, duration, transcript, recording, and Q&A summary.
Per-Campaign Filtering
View detailed results for each individual campaign.
Target Management
Track each phone number's status, attempts, and last call details.
Platform & Security
Enterprise security you can trust.
User Authentication
Secure signup and login with JWT tokens and bcrypt password hashing.
Webhook Security
Twilio signature verification for all incoming webhooks.
Security Headers
X-Frame-Options, HSTS, Referrer-Policy, and Content-Type-Options.
Input Validation
Payload size limits on audio, text, and all API inputs.
Model Selection
Change STT, LLM, and TTS models per-campaign or globally.
Fallback Strategies
Configurable behaviors when AI models fail — retry, end call, or use fallback.
Ready to Transform Your Customer Feedback?
Join businesses across the Middle East using Nasma to hear every customer's voice.
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- Set up in under 15 minutes